Ensuring that everyone can enjoy their visit to Kirkby Stephen East
UPDATED 28/08/2023
We want to ensure that every visitor can have the best time at Kirkby Stephen East (KSE). To this end, we have prepared this page of information on the accessibility of our site.
The main station building and platform can be accessed by a ramp. This currently operates as a drop off facility but we are in the process of upgrading our car park at the front of the building which will have designated disabled parking spaces.
The platform is 160 foot long undercover flat concrete surface with an external platform area which is asphalt. Some rooms have a small step which cannot be modified due to the constraints of our Victorian building. The shop has two entrances which makes it accessible to wheelchairs and our staff will help you reach items.
The Buffet Car (catering facility) is a 1930s vintage carriage with narrow doors. It can be accessed by ramps but they are not wide enough for wheelchairs. There are undercover seating and tables are on the station platform next to the vehicle for those individuals who cannot access it.
We have a designated disabled seating area on our trains which is accessible by a ramp and provides seating for guests of wheelchair users to travel with them. We can also have compartment stock for those who need quiet areas (this can be pre-booked).
Toilet facilities at Kirkby Stephen East have been undergoing refurbishment and once our main toilet block is completed and the urinals have been commissioned we will start work on our purpose built disabled toilet and separate baby change facility. We had hoped to complete the disabled toilet facility in 2022, but this work has been delayed due to circumstances beyond our control.
Our workshop and maintenance shed is not accessible to those with limited mobility or wheelchair users, but we will be developing a virtual tour of the building which will be viewed on our audio-visual equipment.
People with additional needs can contact our platform staff to discuss your needs in advance of visiting KSE. We are happy to arrange bespoke visits with advanced notice. We are also happy to facilitate carers and family pre-visits to the site to familairise themselves with the venue to prepare the visit.
We run a programme of autism and dementia friendly visitor experiences and have secured funding from the Heritage Lottery Fund to support this. Please check out our pages below to learn more about our commitment to supporting these groups.
We want to ensure that every visitor can have the best time at Kirkby Stephen East (KSE). To this end, we have prepared this page of information on the accessibility of our site.
The main station building and platform can be accessed by a ramp. This currently operates as a drop off facility but we are in the process of upgrading our car park at the front of the building which will have designated disabled parking spaces.
The platform is 160 foot long undercover flat concrete surface with an external platform area which is asphalt. Some rooms have a small step which cannot be modified due to the constraints of our Victorian building. The shop has two entrances which makes it accessible to wheelchairs and our staff will help you reach items.
The Buffet Car (catering facility) is a 1930s vintage carriage with narrow doors. It can be accessed by ramps but they are not wide enough for wheelchairs. There are undercover seating and tables are on the station platform next to the vehicle for those individuals who cannot access it.
We have a designated disabled seating area on our trains which is accessible by a ramp and provides seating for guests of wheelchair users to travel with them. We can also have compartment stock for those who need quiet areas (this can be pre-booked).
Toilet facilities at Kirkby Stephen East have been undergoing refurbishment and once our main toilet block is completed and the urinals have been commissioned we will start work on our purpose built disabled toilet and separate baby change facility. We had hoped to complete the disabled toilet facility in 2022, but this work has been delayed due to circumstances beyond our control.
Our workshop and maintenance shed is not accessible to those with limited mobility or wheelchair users, but we will be developing a virtual tour of the building which will be viewed on our audio-visual equipment.
People with additional needs can contact our platform staff to discuss your needs in advance of visiting KSE. We are happy to arrange bespoke visits with advanced notice. We are also happy to facilitate carers and family pre-visits to the site to familairise themselves with the venue to prepare the visit.
We run a programme of autism and dementia friendly visitor experiences and have secured funding from the Heritage Lottery Fund to support this. Please check out our pages below to learn more about our commitment to supporting these groups.